AI claim scoring
Several risk models assess each parcel, outbound and return. You combine them per scenario with your own weights: no score is a black box.
Fraud prevention for e-commerce & logistics
Stop refunding parcel fraud.Decide on evidence.
“Never arrived”, “the box was empty”, “it came broken”. Behind those claims sit genuine customers, and fraud that quietly drains your margin. chaynon brings carrier signals, submitted documents and buyer history together to score every case in seconds.
Demo runs on your own cases · No commitment
- to score a claim
- < 30 sto score a claim
- patterns covered
- 4 fraudpatterns covered
- integrate in days, not months
- API + CSVintegrate in days, not months
Preview · fictional case
Claim #4821
87/ 100
Risk score
High risk
Recommendation
Investigate before refunding
Signals used
- Submitted documentRetouching detected
- Carrier weight−0.98 kg discrepancy
- Dispatch photoSealed parcel, compliant
- Buyer history4 claims in 90 days
The problem
Parcel claims have become a hole in your cash flow
Support teams arbitrate blind, under response-time pressure. With no time and no evidence, the unwritten rule becomes “when in doubt, refund”. Fraudsters know it, and they scale it.
“I never received the parcel”
The parcel is marked delivered, the customer disputes it. Without usable proof of delivery or consolidated history, the benefit of the doubt goes one way, every single time.
“The box was empty”
Unverifiable by nature… unless you cross-check actual weight, dimensions, dispatch photos and handling anomalies along the whole route.
“The product arrived broken”
Genuine transit damage, or a product already faulty before dispatch? With no before/after photo comparison, the burden of proof lands on the seller.
Forged supporting documents
Retouched invoices, altered reports, fabricated screenshots. A careful edit is invisible to the naked eye, but not to file-level analysis.
How it works
Three steps, from raw data to decision
chaynon fits into the tools you already run. Nothing changes for your end customers.
- 01
Connect your data
Marketplaces, carriers, ERP, back office. REST API, webhooks or CSV import: orders, parcels and claims flow into chaynon automatically.
- Orders and parcels
- Carrier tracking events
- Documents and photos
- 02
Every claim gets scored
Our models read parcel signals, document authenticity, photo consistency and buyer history. You weight those models per scenario, according to your own business rules.
- 0–100 risk score
- Per-scenario weighting
- Every signal is explained
- 03
Decide, and keep the trail
Auto-refund below your threshold, investigate above it, documented refusal when fraud is established. Every decision leaves an audit trail you can put in front of a customer or a marketplace.
- Configurable thresholds
- Full case history
- Export for carrier claims
Features
Everything you need to arbitrate on evidence
One platform, where your team currently juggles the carrier back office, an inbox and a spreadsheet.
Forged document detection
Automatic analysis of submitted files: retouching traces, metadata inconsistencies, regenerated documents. Suspicion becomes a factual alert.
Compared photo evidence
A photo at dispatch, a photo on arrival. Automatic comparison surfaces what actually changed in transit, and what did not.
Unified carrier tracking
Tracking events from all your carriers on a single timeline. Weight anomalies, broken routes and delivery discrepancies surface on their own.
Marketplace connectors
Orders and claims stay in sync with your sales channels. Your agents work in chaynon; statuses flow back to the marketplace.
Reporting and analytics
Claim rates, refunded amounts, fraud avoided, performance per carrier and per channel. Enough to renegotiate your contracts, not just settle your cases.
Who it's for
One evidence layer, four use cases
Marketplaces
Arbitrate buyer/seller disputes at scale with a consistent, traceable rule. Fewer contested decisions, fewer escalations.
E-commerce merchants
Protect your margin against abusive claims without degrading the experience of honest customers, who remain the vast majority.
Carriers & logistics
Answer unfounded compensation requests with facts, and establish real responsibility at each leg of the journey.
Insurers & brokers
Score parcel claims at intake, prioritise what deserves investigation and cut the average cost of handling a file.
Integrations
Plugged into your stack, not replacing it
chaynon connects to your marketplaces, your carriers and your information system. Missing a connector? The open API covers the rest.
Marketplaces
- Back Market
- Refurbed
- Other channels on request
Carriers
- Colissimo
- New carriers on request
Your systems
- REST API
- Webhooks
- CSV import
- Accounting export
Documented REST API, key-based authentication, webhooks on claim status changes.
FAQ
Frequently asked questions
How long does integration take?
A CSV import lets you test against your historical cases in the first week. A full API integration, marketplace and carrier connectors included, is measured in developer-days on your side, not months.
Does the score replace my agents' judgement?
Not unless you want it to. By default chaynon informs the decision: the score and the signals behind it are shown, the agent decides. You can then automate the extremes: instant refund below a threshold, investigation above it.
How do you avoid penalising honest customers?
The thresholds are yours and are set per scenario. A high score triggers a check, never an automatic refusal. Because every signal is explained, a case can be reopened and its history stays available.
What happens to my data?
Data is hosted in the European Union and processed for your use only. Retention periods, sub-processors and security measures are set out in the DPA provided before any rollout.
Does anything change for my end customers?
No. The claim journey stays yours. chaynon works on data you already collect and, if you want, on the photos and documents you already ask for.
How does the model improve over time?
The case outcomes you confirm (established fraud, legitimate claim) feed back into the assessment. You keep control of the weights and can compare scenarios before activating them.
Let's talk
See chaynon run on your own cases
30 minutes, your real claims, a score per case. You judge on evidence, which is precisely what our product does.
- Demo on a sample of your claims
- Estimate of the recoverable amount
- Costed integration plan
Or email us directly: contact@chaynon.com
Email us
Tell us about your context in a few lines: claim volume, sales channels, carriers. We reply within one business day.
contact@chaynon.com